Scholar Profile - Rebecca Roberts PDF Print E-mail
Rebecca Roberts


Supporter Relations Manager at UNICEF Australia

Awarded a scholarship for the 2015 Successful Conflict Management Workshop, facilitated by the Australian Scholarships Foundation, Victoria University and Corrs Chambers Westgarth

What sort of work does your organisation do?

UNICEF works in over 190 countries to promote and protect the rights of children. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, clean water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and HIV.

In Australia, UNICEF advocates for the rights of all children to be realised and works to improve public and government support for child rights and international development. All our work is funded by the voluntary contributions of individuals, businesses, foundations and governments – not by the United Nations.

Describe a typical day's work.

A typical day for me involves managing the Supporter Relations team, ensuring our priorities are met in providing frontline customer service, processing donations and supporter related administration. I would usually attend several meetings with other members of staff, engaging with relevant key projects.

What are some of the key learnings from the Successful Conflict Management Workshop?

My key learnings from the Successful Conflict Management day were –

  • It is important to identify and respond to conflict early
  • Understanding ourselves and others in relation to conflict is really important and the Myer-Briggs Type Indicator can help with this
  • Use tools such as the GIVES conflict resolution model when resolving conflict
  • It is helpful to use positive emotion in conflict situations
  • It is important to implement stress busters to help alleviate conflict situations.

How has it impacted / changed / benefited your role and your organisation as a whole?

As my role involves managing staff it is always helpful to add to my ‘tool box’ of ways to deal with conflict. I have shared some of my key learnings with my team, especially in relation to stress busters. We have all done a Myers-Briggs assessment and will continue to build on understanding ourselves and each other better in relation to conflict and how we respond in certain situations.

How did you come to be working in the not-for-profit sector?

I realised early in my working life that it was important for me to work in the NFP sector. This type of work resonates with my values and makes me fulfilled in my work life. I began by working in Higher Education and have worked in the international aid and development sector for the last 6 years.

What do you feel is most needed to sustain and build the impact of the not-for-profit sector?

I believe for the international aid and development sector we need support from our government by increasing our foreign aid budget and remaining committed to achieving the goal of 0.7% of GNI (as per the Millennium Development Goals targets). The government has continued to make cuts to our foreign aid budget and this has a direct impact on our ability to make significant improvements in the lives of those living in poverty. I also believe we need individual Australians to be standing up for foreign aid. There is a great campaign just launched called Australian Aid, of which UNICEF and many other agencies are supporting. Together I believe we can make a difference. To find out more visit

What is something interesting / unique / unusual about you?

I am also a very creative person and enjoy dancing weekly, creating photobooks and being creative wherever possible.

Click here to read about other ASF scholars.

"I realised early in my working life that it was important for me to work in the NFP sector. This type of work resonates with my values and makes me fulfilled in my work life."


Rebecca holds a Bachelor of Creative Arts and began her career in the Higher Education sector, working initially with Wesley Institute. Later she worked at Baptist World Aid, and in 2015 commenced her role at UNICEF Australia as their Supporter Relations Manager.

In early 2015, ASF awarded Rebecca a scholarship to attend the Successful Conflict Management Workshop run by Victoria University and supported by Corrs Chambers Westgarth.


Annual revenue / size:

Large - $5m - $25m pa

Segment of NFP sector:

International Development

Operating in:

Australia-wide. Head office in NSW.